How to Respond to a negative review and other common objections

The podcast heard it first. Listen HERE!

So you got a negative review or objections. You're pissed. Heck, I'm pissed for you! But it doesn't matter, for the sake of your business you need to stay as elegant as possible, and who knows, you might even make another sale.

Before responding here's a step-by-step process to get you through the initial shock.

Now on to how to respond to these common objections. Feel free to use these templates as needed!

Someone "stole your work": (a full step process is discussed on the podcast, but this is a good step 1.)

"Hi Jim, while I appreciate you taking an interest in my work I would also appreciate it if you could take your post down. I work very hard to produce these works and take great pride in them. If you would like a custom piece please feel free to reach out."

Negative Review:

"Hi _____, I’m so sorry you had a negative experience with _____________. We understand your frustration and are ________________________ to ensure this doesn’t happen again. In the meantime, your business is important to us and we would love the opportunity to make this right. Please feel free to reach out at your earliest convenience. "

Cost Objection:

“Hi ________, in order to sustain our business, we need to be sure we’re charging for our time and quality materials. Our ___________ are 100% unique and handmade with strong and ethically sourced materials so our production fees aren’t cheap. If you would like to hear more about our process please feel free to reach out!”